QOMEX Summit Agenda

  • 08:30

Registration - Coffee & Networking

  • 09:30

Opening keynote: Stellar Connect

  • THE CART OF FUTURE
  • 09:40

HEADLINER: Future-proofing retail: cloud, AI & API-driven commerce architectures

  • Padam Kafle, Head of Operations Technology & Automations, Aster Hospitals UAE & Oman
  • 10:10

KEYNOTE: Scaling Digital Commerce in the UAE: Localized, Intelligent & Future-Proof

  • Arwa Cherif, Head of MENA, South Europe & LATAM, Ibexa
  • Isabel Giordano, Business Development Manager, Inforca
  • 10:30

PANEL DISCUSSION: The quick crystal ball: AI forecasts what customers wants next

  • Using AI to forecast customer preferences across channels
  • Turning insights into agile merchandising and operational strategies
  • How leaders like you are driving data-driven, customer-first approaches
  • Antonio Ricciardi, SVP Consumer Intelligence & Engagement, e&
  • Aoun Raza, AVP Marketing & Loyalty, Landmark Group
  • Aadam Zaidi, Chief Product & Technology Officer, Wisewell
  • Moderator: Karim Cheaib, Consultant & Regional Marketing Leader
  • 11:20

CASE STUDY: Voice of customer 2.0 - using VoC to design CX that delivers

  • Sachin Kumar Badrinath, Customer Experience Leader – Middle East
  • Networking Break
  • DELIVERY 360
  • 12:20

KEYNOTE: Connectivity: The Bridge Between Convenience and the AI Future for E-commerce

  • Ahmed Meguid, Head of Technology, Cafu
  • 13:00

KEYNOTE: The Human Touch in the Age of AI: Redefining Customer Experience in the Digital Era

  • Karim Cheaib, Consultant & Regional Marketing Leader
  • 13:20

PANEL DISCUSSION: building intelligent delivery ecosystems: AI, telematics & micro-fulfilment

  • Real-time fleet tracking & proactive maintenance with AI and telematics.
  • Optimizing micro-fulfilment for faster, more accurate order processing.
  • Dynamic route planning to cut costs and boost delivery efficiency
  • Ahmed Meguid, Head of Technology, Cafu
  • Dharani Dharan G, VP Product Management, Careem
  • Bassem Salama, Procurement Director, Americana Foods
  • Moderator: Karim Cheaib, Consultant & Regional Marketing Leader
  • NETWORKING LUNCH
  • 08:30

Registration - Coffee & Networking

  • 09:40

OPENING KEYNOTE: Powering what’s next: the UAE’s roadmap for AI & experience-led commerce

  • THE SIXTH SENSE
  • 09:50

HEADLINER: Meet your next copilot: personalized AI agents for today & tomorrow

  • Vidhi Chugh, AI Futurist
  • 10:10

KEYNOTE: The smart shelf - your shelf has a sixth sense

  • Ashmeet Thakral, AVP – Analytics, Landmark Group
  • 10:30

PANEL DISCUSSION: Predictive behavioural analytics: integrating multi-channel data for realtime decisions

  • How brands can merge data from e-commerce, in-store, social, and delivery channels to build a 360° view of consumer intent and behaviour
  • Leveraging predictive models and AI to dynamically personalize offers, inventory, and logistics in milliseconds.
  • Balancing automation and human insight to ensure transparency, trust, and fairness in data-driven decisions.
  • Vidhi Chugh, AI Futurist
  • Sher Ali, Associate Director - Data & AI, Majid AI Futtaim
  • Shalini Kohli, AVP Analytics, Landmark Group
  • Moderator: Arwa Cherif, Head of MENA, South Europe & LATAM, Ibexa
  • 11:15

CASE STUDY: Smart Pricing, Smarter Customers: How AI is Redefining Value in Omni-Commerce

  • Vaibhav Kumar Gupta, Head COE Omnichannel
  • Networking Break
  • AGENTS FROM FUTURE
  • 12:15

HEADLINER: Signals in the city - welcome to predictive commerce 2.0

  • 12:55

KEYNOTE: How AI agents are enabling hyper-scaling

  • Talha Bin Khalid, Head of Engineering, Udrive
  • 13:15

PANEL DISCUSSION: Agentic AI - Building an AI Workforce to Elevate Customer Experience

  • How autonomous AI agents are redefining customer engagement beyond traditional automation
  • Blending human empathy with AI intelligence to create seamless, personalized experiences.
  • Ensuring trust, transparency, and brand authenticity in AI-driven customer interactions.
  • Shriram Srinivasan, Principal, F&B Industry
  • Sabeur Thabti, Director Of Engineering, Mumzworld
  • Vaibhav Kumar Gupta, Head COE Omnichannel
  • Moderator: Padam Kafle, Head of Operations Technology & Automations, Aster Hospitals UAE & Oman
  • NETWORKING LUNCH